Terms And Conditions

ScooterSparesStore Terms and Conditions (T&C)

For your safeguard and for legal reasons it is essential that you read these pages as when making a purchase online you will be entering into a legally binding contract.

When you register on this web site, you will set a username and password, this can be used later to place further purchases. Please – keep a note of your username and password secure for future use.


All transactions are between you, the customer, and ScooterSparesStore, the seller. Your credit/debit card will be debited by ScooterSparesStore. Once the order is processed all inquiries relating to delivery/fitment/charges/refunds/etc should be directed to our email address sales@scootersparesstore.co.uk. All prices on this site are (£) GB Pounds Sterling, and are subject to change without prior notice. In the event that an ordered item is unavailable, it will be refunded.

ScooterSparesStore will only accept returned items with preauthorised returns Number. The Returns Number will be issued when you contact ScooterSparesStore to request to return an item.

Customers have a 7 working day period from the day after they receive the order, where under the “Distance Selling Act” a customer can return goods without incurring a handling charge, however return carriage costs are at your expense. After that period, and up to 14 days after the invoice date, any returned correctly supplied goods will be subject to a 20% handling charge.
ScooterSparesStore may at its discretion give full or part credit/refund on parts returned up to a maximum of 14 days only from the original invoice date. This does not apply to special order items, which are all items ordered that are not stock and are supplied correctly and free of damage which are deemed non-returnable. Should you wish to return a item please contact sales@scootersparesstore.co.uk.


A ScooterSparesStore returns note must be requested before returning any part to us. This can be obtained by emailing us on sales@scootersparesstore.co.uk with your name, order number, and reason for return.

Goods will only be accepted for replacement/credit under the following conditions:

The parts to be returned must in as ‘new’ condition, in the original packaging and undamaged. The new part(s) must not have been fitted, used, damaged, or altered in any way, and must be with us within seven (7) working days of the returns note being issued.

Please ensure that once a ScooterSparesStore “returns from” has been issued, the goods being returned, are suitably packed for shipment and back with us within seven (7) days of the returns number being issued. If after ten (10) working days the goods have not been received the returns note issued will be cancelled. Goods being returned to ScooterSparesStore that are damaged in transit or lost in transit to us, cannot be refunded. Please ensure that all returned goods are packed sufficiently to avoid being damaged. We recommend that parcels being returned to us, be insured for your benefit. On receipt the returned part(s) will be inspected for faults/compatibility, etc, and you will be advised by email as soon as possible

Should a part fail once fitted, the above system regarding obtaining a “returns form” should be adhered to. Upon receipt by us, and after inspection, a replacement/credit will be issued if the part(s) are deemed to have a manufacturing fault. Should a query arise regarding a fault, the item(s) concerned will be returned to the manufacturer for their decision. In the meantime replacements would be charged for, until confirmation is received from the manufacturers.

When returning any goods to ScooterSparesStore you are responsible for any carriage costs. Any carriage costs involved in dispatch and returns to ScooterSparesStore are not refundable.


Many of the electrical / electronic / digital items we supply are specialised and delicate in operation. It is important for you to understand that such items also need to be checked carefully before using them and, as such, a home mechanic may not have the necessary equipment to check the items are fitted and working correctly.

Several types of goods will are not eligible for return, electrical items such as coils, stators, regulators, fuel pumps, wiring looms and ECU’s cannot be returned once removed from packaging.


Our working week is Monday to Friday, 9am to 5.30pm. Orders placed before 5pm are processed that day, subject to availability. Orders received after 5pm are processed the next working day. (e.g. orders received later than 5pm on Friday are processed on the Monday, unless it is a UK Bank Holiday, in which case it would be processed on the Tuesday after the Bank Holiday).

Shipping Charges are displayed in the basket section of the site.


We don’t not yet ship outside of the UK, however this is service we will look to provide in the near future.


VAT will be charged as per the rate set by HMRC.


The last thing we want you to do is order the wrong parts. The onus is on you to ensure the part(s) you order are what you require. Likewise fitting certain parts requires workshop facilities, tools, and experience. Before you commence fitting, the onus is on you to ensure that you have the facilities to fit the parts concerned to the specification required.


 All images shown on the ScooterSparesStore website are copyright and are watermarked. Unauthorised use may result in legal action.

Certain images at this site are generic and are supplied as a guide only. Parts shown may differ in appearance to those supplied.
Manufacturers of parts shown at this site reserve the right to alter the specification of any item, without prior notice.